Experienced hospitality candidate who is a team player, relating well with his superiors, colleagues and subordinates


2019-11-13


Our recruitment arm is offering the services of an experienced hospitality candidate who is a team player, relating well with his superiors, colleagues and subordinates. I believe he would be an asset to your hospitality establishment and is able to work anywhere in South Africa.

Below please find his RESUMÉ/CV (in italics).

Please reply in confidence to:

Cliff Jacobs

Managing Principal

Exquisite Hotel Consultants

CAPE TOWN

Cell: +27 (0) 84 413 1071 / +27 (0) 61 716 6951

Landline: +27 (0) 21 554 0283

Email: cliff@exquisitehotelconsultants.co.za

Web: www.exquisitehotelconsultants.com

(As usual, I remind you not to reply via our newsletter's email address, as it is a no-reply address. Please use cliff@exquisitehotelconsultants.co.za instead)

Letter of Motivation

I strongly believe when given a task, whether at a professional or personal level, I should always strive to do my best. I maintain a positive outlook and feel I am able to cope well under pressure, especially in the Hotel Industry.

I see myself as a good team player and I relate well to my superiors, colleagues as well as sub-ordinates. It is imperative for me to work harmoniously with others therefore, I strive to live up to the Organization’s values and expectations.

I believe in being punctual, honest, dedicated and hardworking. All of the above factors are important to me as I would like to see myself grow further in the industry and make a positive impact in the workplace.

Educational Qualifications

Secondary Education

School Name                                     :                Eastwood Senior Sec

                                                                         Pietermaritzburg

Highest Grade                                   :               Grade 12

Completed                                        :               1990

Subjects Passed                                :               English

                                                                       Afrikaans

                                                                       Biology

                                                                       Mathematics

                                                                       Geography

                                                                       History

 Tertiary Education

 Business Skills Management (Tourism Enterprise Partnership)

 Certificates Received:

• Certificate in service excellence from hotel training board – 1994 (Van Riebeeck Hotel)

• Certificate for fire-fighting course – 2000 (Kapenta Bay)

• Certificate for introduction to wine tasting – 2001

• Certificate on fundamentals Disability Etiquette skills – 2007 (Van Riebeeck Hotel)

• Sustainable customer service strategy – 2009

Computer Literacy

 • Opera Hotel Edition

• Alhoa

• Micros

• Fidelio

• Landmark

• Pastel

• Microsoft Office (Excel, Word)

Employment History

Employer                                               :               Villa La Pulma

Position Held                                         :                Manager

Period                                                  :                 September 2010 to September 2019 (current 9 years)

Duties:                                                   :              

• Reservations – Accommodation / Deposit payments / Travel Agents – Booking.com Travel Ground, Agoda, Tripadvisor, Nightsbridge, Expedia

• Guest Relations

• Maintenance and Housekeeping issues

• Guest check-ins & out / Group check-ins

• Responsible for all staff & timetables

• Purchasing of food & linen

• Responsible for month-end stock take

• Achieved the Lilizela Tourism Award 2013 for service excellence

• Attention to detail for rooms & public areas

Employer                                                    :   Yes Please Travel & tours / Guest Lodge B&B

Position Held                                               :   Manager

Period                                                        :   April 2009 to June 2010

Duties:                                                   

• 3 Star 27 Rooms                                                                      

• Enforce procedures / Hospitality coach

• Month-end stock take all departments

• Customer liaison / guest relations

• Employee relations / staff training

• Marketing / reservations for accommodation

• Human resource manageme

• Purchasing of food and stock for lodge

• Floor manager

Reason for leaving                                  :               Seeking Hotel Position

 

Employer                                               :               Van Riebeeck Hotel

Position Held                                          :               Hotel Duty Manager

Period                                                   :               February 2005 to February 2008

Duties:              

• Enforce procedures to detect fraudulent staff

• Ensure courteous & efficient service in all departments at all times

• Guest relations – in line with hotel business value of personalized attention

• Maintenance and housekeeping issues

• Operational ‘Hot Spots’ eg. Check-in & out / group check-in / VIP arrivals

• Safety and security of guests and staff

• Fire evacuation procedures

• Employee relations & productivity, absenteeism

• Consistent delivery of exceptional service standards

• Communicate to appropriate personnel, any guests complaints or comments

• Relief at concierge desk

Reason for leaving                                 :               Retrenched

 

Employer                                             :               City Royal Hotel

Position Held                                        :               Ass. Duty Manager

Period                                                 :               November 2001 to April 2004

Duties:              

• Operated Aloha computer systems

• Responsible for restaurant, reception and bar cash-ups

• Oversee of restaurant, kitchen and conference staff

• Responsible for all staff, purchases approval and timetables

• Housekeeping and maintenance management

• Food & Beverage costing

• Checking in groups and guests

• Kitchen and bar issues

Objective                                            :              Ensuring high quality working performance by keeping in touch

                                                                         With current Hotel trends

Reason for leaving                              :               Broaden Horizon in Western Cape Hotel industry

   

Employer                                           :               The Caledon Hotel

Position Held                                      :               Hotel  Duty Manager

Period                                               :               June 14 2004 to August 31 2004

Duties:              

• 4 Star 81 Rooms

• Report guests complaints to general manager

• Report and attend fully to guest complaints and request

• Assist with guest check in and overall hotel outlets, ie. (bus, restaurant, spa & conference facilities)

• Oversee staff duties & cash ups

• Assisted with food & beverage month–end stock take

Reason for leaving                            :               Fixed term contract expired

 

Employer                                         :               Cathederal Peak Hotel

Position Held                                    :               Ass. F &B Manager

Period                                              :              July 2000 to October 2001

Duties:              

• 3 Star 82 Rooms

• Purchasing of food and beverage

• control stocks & food wastages

• Responsible for month-end stock take

• Daily bar cash-ups for two bars

• Training and motivation of waiters on guest related matters

• Monitor quality of products with hotel standards

• Participates in department head meetings

• Regular rounds to restaurant, bar and patio to check that the guests are happy, also to promote hotel facilities

Reason for leaving                            :              Moved to CBD of Pietermaritzburg (KZN)

 

 

Employer                                        :               Kapenta Bay Hotel

Position Held                                   :               ASS.F & B Manager

Period                                             :               Dec 1999 – June 2000

Duties:              

• Responsible for controlling food beverages

• Exhibits a cheerful and helpful manner when dealing with customers in a Restaurant and Bar

• Monitors daily performance of staff and ensures compliance with establishment timetables

• Routinely inspects area of assigned responsibility and report all sub-standard safety, security or equipment conditions to a manager as observed by manager

• Coordinates work to staff to promote efficiency of operation

• consistently recommends actions necessary for staff discipline

• Train staff as assigned and assist with orientation of new staff members

• Treat guests with courtesy, respect and empathy and display good listening skills

• Responsibility for setting up and organized conference and wedding functions

• Relieve person for receptionist on their meal breaks

• Attend fully to guest complaints and Requests

Reason for Leaving                           :               Offered position in Drakensberg

  

 

Employer                                         :               Devon Valley Hotel

Type of Organization                        :               Country Hotel situated in Winelands

Position Held                                   :               Duty Manager

Period                                            :               15 May – 31 October 1999

Duties:              

• Responsibilities for month-end stock and operational equipment

• Group check-in and general office duties

• Ensure courteous and efficient service

• Make recommendations and provide information about food and wine

• Discreetly take care of intoxicated or hard-to-handle guests, or those who have disabilities.

• Enforce procedures to detect fraudulent staff.

• Take appropriate action in case of accidents to guest and staff members.

• Communicate to the appropriate personnel any guest complaints and comments.

• Conduct training sessions for dining service staff members.

• Coordinate cost control, Purchasing and maintenance duties with the hotel manager.

Reason for Leaving                          :               Returned to KwaZulu Natal

 

Employer                                        :               Van Riebeeck Hotel

Type of Organization                        :               Beach Hotel & Conference Centre

Position Held                                   :               Receptionist Host

Period                                             :               December 1998 – April 1999

Duties:              

• Receiving and balancing of daily cash up from restaurants and bars

• Checking in and out of hotel conference delegates

• Conduct complex tours for guests, VIPs and conference delegates

• Print registration cards for daily arrivals

• Handling of all telephone calls from switchboard

• Daily back-up of computer inn site 2000

• Responsible for guest pit check on correct rates and departure date.

 

Position Held                                   :               Receptionist Host ( Night Duty Manager)

Duties:              

• Maintain professional appearance at all times, clean and well-groomed as per hotel standards

• Relay relevant comments received from customers to the manager

• Exhibits a cheerful and helpful manner when dealing with guests

•Check and oversee guests in the restaurant and Bar area

• Handle all switchboard calls

• Attend fully to guests complaints and requests

• General office duties, posting hotel and guest mail

• Photocopying and Faxing

Reason for Leaving                         :               Returned to the Nest Hotel in KwaZulu Natal – Drakensberg

 

 

Employer                                       :               The Nest Hotel

Type of Organization                      :               Country Berg Resort

Position Held                                 :               Nov. 1989 – Jan. 1994 - 1995 – Oct. 1998

                                                                     (total of 8 years)

Duties:              

Observe the Guests to ensure their satisfaction with the food and service, to respond to any additional requests, assist waiters by removing soiled dishes and glasses.

Entertainment

• Coordinate the weekend and holiday programmes

• Responsible for daily walks and hikes with guest to the mountains.

• Assist in planning regulated weekend programs, special arrangements for guests, celebrating

   Birthday parties, Anniversaries and other occasions.

• Maintain professional appearance at all times.

General

• Train staff as assigned

• Schedule staff members time-off

• Monitor staff member attendance and note all absence patterns and bring to attention of management.

• Display team-building skills and always handle all assignments with a positive and enthusiastic attitude.

Reason for Leaving                         :               To further my Hotel Career & Studies

 





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Cliff Jacobs (Nat Dpl Hotel Man (UJ). MPRE. GA Level 5 TEFL)

Managing Principal / CEO

Exquisite Hotel Consultants (Pty) Ltd

Mobile: +27 (0) 84 413 1071 / +27 (0) 61 716 6951

Landline: +27 (0) 21 554 0283

Emailcliff@exquisitehotelconsultants.com

Skype: cliff.jacobs

Web: https://www.exquisitehotelconsultants.com

© All rights reserved

Terms and Conditions apply

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Name: Lisa Dunn - Tourism Grading Assessor
Phone: +27 (0) 82 928 8002
Email: Lisadunnsa@gmail.com

Tourism Grading Assessment

  • I am an independent registered Tourism Grading Assessor with the Tourism Grading Council of South Africa (TGCSA). I have been doing star grading since 2005.
  • The star grading of properties involves assessing accommodation establishments and conference venues against a set of criteria in order to determine a star grading level based on international standards, from 1 star to 5 stars.
  • The various categories include game lodge, nature lodge,  hotel, small hotel, boutique hotel, apartment hotel, guest house, country house, bed & breakfast, self-catering: exclusive-use and shared vacation, caravan & camping, backpackers & hostelling and a range of conferencing and venue categories.
  • I do assessments mainly in the Province of Mpumalanga, South Africa, as I am based in Nelspruit.
  • I can also do pre-grading assessments for accommodation establishments and conference venues.

View Partner's Website
Name: Ooba (Pty) Ltd
Phone: +27 (0) 21 481 7300
Email: bronwyn.philip@ooba.co.za

Mortgage Origination

ooba offers you:

  • The best chance of bond approval through our industry-leading approval rates
  • A free prequalification service, to clarify what size bond you can afford and highlight any potential credit obstacles
  • The benefit of simultaneous submissions to multiple lenders.
  • In-depth knowledge of different bank’s processes, which is used to your advantage.
  • Hassle-free bond application – we do the paperwork for you, for free!
  • Tailor-made, comprehensive home insurance solutions to protect your home, income and belongings

View Partner's Website
Name: SK Sambu Tours & Transfers
Phone: +27 (0) 718013270
Email: sksambu@gmail.com

Johannesburg based Tours & Transfers Operator

  • Function trips
  • Tours,
  • Shuttle services
  • Transfers
  • Transport disability with accessible lift vehicle 

We look forward to being of service to you.

Kind regards

King Sambu

 


View Partner's Website
Name: Soul Private Collection
Phone: +27 (0)78 499 8280
Email: partner@soulprivatecollection.com

Hotel Management and Marketing

  • We are an established hotel management and marketing company and have acquired a selection of managed properties. Collectively we have over 20 years of hoteliers’ management experience, tourism marketing, and the management of boutique properties.
  • We are incredibly passionate about our properties, our guests, and our staff. We are here to make your life easier and get you the best return on your investment. Allow us to work our soulful magic and take your property to new heights. We rely heavily on data intel and share this with our partners monthly.
  • Our Management Services are Finance I Sales & Marketing I Central reservations I Operations I Information technology and Human Resources. We are constantly striving to see how we can make a difference and get you the best return.
  • We are partnered with a Tour Operator, located in Germany, an expert in tailor-made luxury holidays. They have been successfully creating travel itineraries using our properties at SOUL Private Collection, South Africa. The awesome synergy between these two companies works well as we are guaranteed international travellers from our partner.  We are passionate and will provide you with excellent service.
  • For more information, please go to www.soulprivatecollection.com. We look forward to hearing from you.

View Partner's Website
Name: The Dumb Butler Hospitality Suppliers
Phone: +27 (0) 21 203 0307
Email: orders@tdbutler.co.za

Hotel Linen Suppliers

LUX Award Winners 2021 for The Best Hospitality Suppliers. We are a proudly South African brand established in 2006.

We Supply:

  • Hotel Quality Linen
  • Snag-free Towels
  • Hotel Blankets
  • Duvet Inners and Pillows
  • Hotel Safes
  • All Guest Amenities
  • Personalised Gifting
  • Branded Clothing and Sportswear
  • Beds & Mattresses
  • Head Boards
  • Lounge and Pool Furniture
  • Guestroom Mini Kettles
  • Hotelware- ALL Cutlery & Crockery
  • All Catering Equipment
  • Glassware
  • Tents and Outdoor Equipment
  • All Hotel Equipment
  • We specialise in Guesthouses, Game and Guest Lodges

View Partner's Website
Name: The High Street Auction Company
Phone: +27 (0) 11 684 2707
Email: james@highstreetauctions.com

Property Auctioneers 

  • We have established ourselves as the premier marketplace for selling and buying property with several national auction records to our name.
  • We specialise in the hospitality, retail, commercial, industrial, land and residential property markets across the country.
  • Whether you are buying or selling property you can benefit from our effective, fast, risk free way to transact in a protected & transparent environment.
  • Give the international award winning specialists a call today to maximise the returns on your next property transaction.

Appreciating Property Value

 


View Partner's Website
Name: Touch Point Retail
Phone: +27 (0) 84 920 1177
Email: diane@touchpointretail.co.za

Smart Interior Design

  • Touch Point Retail is a certified partner and installer of Cover Styl’ - smart interior design.
  • Cover Styl’  is a cost-effective self-adhesive architectural film that can cover almost any surface. The range offers 471 patterns and textures in 9 categories.
  • This material can transform any living space in no time and is a cheaper quality alternative for establishments that want to do any renovations or changes.
  • Transform your lobbies, bedrooms, corridors, bathrooms, feature walls, furniture etc. with this cost-effective solution.
  • This product is new to South Africa but is used extensively in the UK and other parts of the world. Touch Point has exclusive access to this product and are excited to help you transform your establishment today!
  • The message here is to rather refurbish than replace, this product offers instant gratification as it is non-invasive and fast to install. 

View Partner's Website

Cliff Jacobs (Nat Dpl Hotel Man (UJ). MPRE. GA Level 5 TEFL)

Managing Principal / CEO

Exquisite Hotel Consultants (Pty) Ltd

Mobile: +27 (0) 84 413 1071 / +27 (0) 61 716 6951

Landline: +27 (0) 21 554 0283

Emailcliff@exquisitehotelconsultants.com

Skype: cliff.jacobs

Web: https://www.exquisitehotelconsultants.com

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